Our Mission

At the Office of Administrative Operations, we’re the team behind your team—working to ensure that you have the operational support you need to succeed. 

Our mission is simple and powerful: to deliver strategic, efficient and responsive services that empower departments, advance Undergraduate Education and strengthen the University at Buffalo’s academic and student support goals.  

Whether it is navigating purchases for your events, streamlining processes, hiring, onboarding, or staff development, our work is designed to help Undergraduate Education move forward—with clarity, collaboration and purpose.  

We are here to make your work easier, your decisions smarter and your impact greater.

Our Vision

  • Provide exceptional customer service that supports and empowers our Undergraduate Education community.
  • Transform service delivery through innovation, agility and continuous improvement.
  • Excel in all we do, setting a standard of excellence across every operational touchpoint.

We’re not just here to support you—we are here to elevate all that you do.

Our Values

We are guided by a core set of values that shape how we work, how we lead and how we serve:

  • Collaboration & Teamwork: We believe in the power of partnership—across departments, disciplines and perspectives.
  • Integrity & Accountability: We lead with transparency, take ownership of our actions and build trust through consistency.
  • Operational Excellence: We strive for efficiency, clarity and quality in every process we design and deliver.
  • Solutions-oriented mindset: We approach challenges with creativity, curiosity and a commitment to progress.